1. Introduction

Lexca AI ("we," "our," or "us") provides AI-powered customer support automation services. This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Information We Collect

To provide our services, we process:

• Customer support tickets and resolved conversations you provide

• Knowledge base documentation and support materials

• Company information (name, contact details, billing information)

• Usage data about how your team interacts with our AI system

3. How We Use Your Information

We use your data exclusively to:

• Train a custom AI model specific to your organization

• Provide customer support automation services

• Improve model accuracy through retraining

• Communicate with you about service updates

• Process payments and maintain accounts

4. Data Security & Storage

• Your data is encrypted in transit and at rest

• Each customer's data is processed in isolation

• We use secure cloud infrastructure (AWS/RunPod)

• Your trained model is kept separate from all other customers

• We maintain industry-standard security practices

5. Data Retention

• Training data is deleted after model creation

• We retain your model for the duration of your subscription

• Account information is kept for 7 years for tax purposes

• You can request data deletion at any time

6. Third-Party Services

We use trusted third-party services:

• Cloud hosting providers for model deployment

• Payment processors for billing

• Analytics tools to improve our service

These partners are bound by strict data protection agreements.

7. Your Rights

You have the right to:

• Access your data

• Request correction of inaccurate data

• Request deletion of your data

• Export your trained model (Enterprise plans)

• Opt-out of non-essential communications

8. Data Sharing

We NEVER:

• Sell your data

• Use your data to train models for other customers

• Share your customer conversations with third parties

• Use your data for advertising

9. Compliance

We comply with applicable data protection laws including GDPR and CCPA. We can execute Data Processing Agreements (DPAs) upon request.

10. Changes to This Policy

We may update this policy occasionally. We'll notify you of significant changes via email.

11. Contact Us

For privacy-related questions: Email: privacy@lexca.ai