CONTACT
CONTACT
See Your AI in Action
Watch Lexca transforms your actual support tickets into AI that sounds like your best agents. Book a personalized demo today.
CONTACT
See Your AI in Action
Watch Lexca transforms your actual support tickets into AI that sounds like your best agents. Book a personalized demo today.
FAQS
Questions? Answers!
Find quick answers to our most common questions.
How is this different from just using ChatGPT or ZenDesk AI?
Generic AI gives you Wikipedia-level answers. Lexca gives you senior-agent-level responses. We train exclusively on YOUR tickets, so the AI knows your specific products, policies, and problem-solving patterns. It's the difference between hiring someone who read about your company online vs. someone who's worked there for years.
What happens to our customer data?
Your data is used only to train your private model. We process it securely, train your model, then delete the raw data. Your deployed model runs in isolation, no data mixing between customers. Ever.
How long does implementation really take?
From contract to live in Zendesk/Intercom: typically 2-3 weeks. Week 1: Data collection and cleaning. Week 2: Model training and testing. Week 3: Integration and agent training. No complex IT projects required.
Will our agents actually use this?
Yes, because it makes their job easier, not harder. Unlike generic AI that needs constant editing, Lexca drafts are 91% ready to send. Agents review and click send - that's it.
What if the AI says something wrong?
First, it's trained on your best resolved tickets, so errors are rare. Second, agents always review before sending. Third, we retrain monthly on new tickets, so the AI keeps improving.
Can we customize the AI's tone and style?
Absolutely. The AI learns from your actual tickets, so it naturally matches your brand voice. Need it more formal? More friendly? We can fine-tune during training.
What's your uptime/reliability?
99.9% uptime SLA. If our service is down, your agents can still work normally in Zendesk/Intercom - they just won't see AI suggestions. No workflow disruption
Feel free to mail us for any enquiries : support@lexca.ai
FAQS
Questions? Answers!
Find quick answers to our most common questions.
How is this different from just using ChatGPT or ZenDesk AI?
Generic AI gives you Wikipedia-level answers. Lexca gives you senior-agent-level responses. We train exclusively on YOUR tickets, so the AI knows your specific products, policies, and problem-solving patterns. It's the difference between hiring someone who read about your company online vs. someone who's worked there for years.
What happens to our customer data?
Your data is used only to train your private model. We process it securely, train your model, then delete the raw data. Your deployed model runs in isolation, no data mixing between customers. Ever.
How long does implementation really take?
From contract to live in Zendesk/Intercom: typically 2-3 weeks. Week 1: Data collection and cleaning. Week 2: Model training and testing. Week 3: Integration and agent training. No complex IT projects required.
Will our agents actually use this?
Yes, because it makes their job easier, not harder. Unlike generic AI that needs constant editing, Lexca drafts are 91% ready to send. Agents review and click send - that's it.
What if the AI says something wrong?
First, it's trained on your best resolved tickets, so errors are rare. Second, agents always review before sending. Third, we retrain monthly on new tickets, so the AI keeps improving.
Can we customize the AI's tone and style?
Absolutely. The AI learns from your actual tickets, so it naturally matches your brand voice. Need it more formal? More friendly? We can fine-tune during training.
What's your uptime/reliability?
99.9% uptime SLA. If our service is down, your agents can still work normally in Zendesk/Intercom - they just won't see AI suggestions. No workflow disruption
Feel free to mail us for any enquiries : support@lexca.ai
FAQS
Questions? Answers!
Find quick answers to our most common questions.
How is this different from just using ChatGPT or ZenDesk AI?
What happens to our customer data?
How long does implementation really take?
Will our agents actually use this?
What if the AI says something wrong?
Can we customize the AI's tone and style?
Absolutely. The AI learns from your actual tickets, so it naturally matches your brand voice. Need it more formal? More friendly? We can fine-tune during training.
What's your uptime/reliability?
99.9% uptime SLA. If our service is down, your agents can still work normally in Zendesk/Intercom - they just won't see AI suggestions. No workflow disruption
Feel free to mail us for any enquiries : support@lexca.ai